At Liftercar, we want you to be confident in your purchase. If something isn't right, here's how returns work.

Return Window

You may request a return within [30] days of delivery. Items must be unused, in their original packaging, and in resellable condition.

Non-Returnable Items

The following are not eligible for return:

• Items that have been installed, assembled, or used
• Custom or special-order equipment
• [Add any other exclusions specific to your inventory]

Restocking Fee

Because most of our equipment ships freight, approved returns are subject to a restocking fee of [15–25]% of the item price to cover freight and handling costs. This will be deducted from your refund.

Return Shipping

[Customer / Liftercar ] is responsible for return shipping costs. Because lifts and heavy equipment ship via freight carrier, return shipping can be significant — we'll provide an exact quote once your return is approved. [If the item arrived damaged or defective, Liftercar covers return shipping in full.]

Damaged or Defective Items

Please inspect your shipment upon delivery. If an item arrives damaged or with missing parts, contact us within [48 hours] at (904) 628-5479 or support@liftercar .com with photos of the damage — we'll arrange a replacement or repair at no cost to you.

Refund Timeline

Once we receive and inspect your returned item, we'll process your refund within [5–10] business days to your original payment method.

How to Start a Return

Contact our team at (904) 628-5479 or support@iftercar.com with your order number and reason for return. We'll walk you through the next steps.